Regulated Interactions
Auditable, timestamped communication signal evidence for FCA Consumer Duty compliance, vulnerable client detection and regulated customer interaction review. EchoDepth meets the evidential standard regulators require — not keyword sampling.
The Regulatory Challenge
Regulators now require evidence that firms have actively identified vulnerability and communication risk — not merely sampled for it. Keyword triggers and random call sampling are no longer sufficient.
FCA Consumer Duty expects firms to demonstrate they understood customer circumstances at the point of interaction. This requires timestamped, auditable evidence of communication signals — not retrospective inference.
EchoDepth provides that evidence layer: scored, timestamped, reproducible analysis of every regulated interaction you choose to review.
What regulators expect
Evidence you identified vulnerability signals, not just waited for disclosure
Auditable evidence at the moment level, not summary reporting
Analysis that can be repeated and verified, not subjective assessment
AI-assisted identification with human review and decision-making
What EchoDepth detects in regulated interactions
Communication signals that indicate vulnerability, distress or compliance risk — even when not explicitly stated.
Cognitive overload
Processing difficulty, confusion markers, hesitation patterns indicating the customer is struggling to understand
Emotional distress
Anxiety, stress and distress signals in vocal patterns and linguistic markers
Compliance pressure
Signs the customer feels pressured to agree or proceed against their preference
Disengagement risk
Customer losing attention, interest or trust during the interaction
Information gaps
Moments where key information was not understood or retained
Escalation potential
Early warning signals that an interaction may lead to complaint or escalation
Auditable evidence output
Every EchoDepth analysis produces structured, defensible evidence for regulatory review.
Per-second communication signal record with vulnerability markers
Specific timestamps where intervention was indicated
Quantified assessment of vulnerability signal strength
How the agent's communication style affected customer state
Specific, actionable guidance for training and process improvement
Structured format suitable for regulatory submission
Deployment for regulated environments
EchoDepth can be deployed to meet the data residency and sovereignty requirements of regulated firms.
UK Sovereign Cloud
Data processed and stored exclusively within UK jurisdiction. No cross-border data transfer. Suitable for UK-regulated financial services.
EU Sovereign Cloud
Data processed within EU jurisdiction for GDPR compliance and EU regulatory requirements. Available for EU-based regulated entities.
On-Premise Deployment
EchoDepth deployed within your own infrastructure. No data leaves your environment. Full air-gap capability available.
Private Cloud
Dedicated instance in your preferred cloud provider (AWS, Azure, GCP) with your security controls and audit logging.
Use cases
Where regulated firms and professional services organisations use EchoDepth.
FCA Consumer Duty evidence
Demonstrate active vulnerability identification with auditable, timestamped signal records — not sampling. Evidence that satisfies Consumer Duty's evidential standard at scale.
Learn more →Vulnerable client detection
Identify vulnerability signals — anxiety, cognitive overload, distress — at the timestamp level. Flag interactions for human review with scored evidence rather than keyword triggers.
Learn more →Regulated sales process audit
Analyse recorded sales interactions for compliance risk — pressure signals, non-disclosure moments and vulnerability indicators. Auditable evidence for supervisory review.
Learn more →Legal pitch credibility
Before a major pitch, know whether the delivery carries the credibility and conviction appropriate for the decision being asked of the client. Scored analysis of preparation quality.
Learn more →GDPR and data subject communications
Test how consent, data rights and regulatory communications land with recipients before deployment at scale. Identify language that creates confusion or resistance.
Learn more →Complaints and escalation signals
Analyse the communication signals in complaint interactions to identify where tone, response credibility or agent delivery created escalation risk. Evidence for training and process improvement.
Learn more →Common questions
How does EchoDepth support FCA Consumer Duty compliance?
EchoDepth analyses customer interaction recordings for vulnerability signals — anxiety, cognitive overload, stress — at the timestamp level. Outputs are auditable evidence for Consumer Duty reporting: scored, documented and reproducible. Regulated firms use EchoDepth to demonstrate active vulnerability identification, not sampling.
What vulnerability signals does EchoDepth detect?
Vocal stress patterns, hesitation, emotional distress signals and behavioural markers associated with cognitive overload or anxiety — including when those signals appear while customers are not explicitly stating distress. This closes the gap between what customers say and what their communication signals indicate.
Is EchoDepth suitable for regulated financial services?
Yes. EchoDepth deploys under explicit informed consent, UK GDPR with a signed DPA, ICO registered ZB915633. All outputs are human-reviewed evidence — EchoDepth does not make automated regulatory determinations. Full governance documentation pack provided as standard.
Can EchoDepth be used for legal and professional services?
Yes. Law firms and advisory firms use EchoDepth to analyse pitch credibility, partner communication quality and client interaction signals. See the Legal & Professional Services page for specific applications.
Request a compliance use case discussion
We'll walk through how EchoDepth can generate auditable evidence for your specific regulatory context.