EchoDepth by Cavefish - explainer
How EchoDepth reads every call, email and review for 53 emotions, shows where a conversation turned, and ranks what to change by expected impact.
Transcript (56 seconds)
Every day, your customers tell you exactly how they feel. On calls, in emails, in reviews. Most of it is never heard.
A survey hears from the few who reply, days later, and turns it into a single number.
EchoDepth reads every word. Fifty-three emotions, moment by moment, and how committed people really sound.
So you can see exactly where a conversation turned, and why.
Then it ranks what to change, by expected impact. Decisions, not dashboards.
For marketing, sales, comms and culture. Hosted in the UK. EchoDepth, by Cavefish.