Contact Centre

Emotional Decision Intelligence for Contact Centre

Agent emotion monitoring, customer sentiment and quality assurance

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What Is Emotional Decision Intelligence in Contact Centre?

Emotional Decision Intelligence in Contact Centreis the application of EchoDepth's multimodal emotional signal analysis to the specific decision contexts, communications and human interactions that drive outcomes in this sector. EchoDepth measures 44 facial Action Units under the FACS standard to produce objective, quantified emotional data.

Powered by EchoDepth

44 Facial Action Units. 14 Cultural Cohorts. Real-time and retrospective analysis. Enterprise API ready.

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Problems EchoDepth Solves in Contact Centre

Change Resistance

Employees resist transformation initiatives

Low Trust

Messages fail to build trust with audiences

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